FAQS
How do I know if my booking is confirmed?
You will receive a confirmation through our email communication from our calendar. Once you receive that confirmation, accept it. Then you will receive an email or call in 24-48 hours before your event with a friendly reminder. If you do not receive a confirmation or you receive a call of cancellation you do not have a confirmed booking. Call or email us immediately with questions.
How much is the travel charge?
A travel charge will be discussed during the wedding package consultation after booking. If the wedding is more than 100 miles from the primary location of Indio, California, a travel fee and or stay accommodations fees will be added in addition to the wedding package charge. Some events./sessions take place in different parts of the country or world and the charges to travel to these locations will be discussed, if necessary and separately charged.
What if my location requires a permit or licensing for photography/Image videography?
It is the responsibility of the client to obtain all permits or licensing for the location of the event. We will validate all locations and if we do not receive this information from the client about a valid permit or license, the event will be cancelled immediately and if there is no cancellation prior to the 72 hour grace period you will be charged for the full booking. Call for further information about the permit/licensing process, if your location requests.
What does the photo package/session include?
Edited JPEG Natural Light Photography.
Unlimited digital image download for 1 year (365 days) from day of event booked.
Sharable with friends and family, they too can download these images for 1 year (365 days).
One photographer to capture your event/session. Additional Treasured Prints photographers may be present at the wedding at the discretion of Treasured prints.
1- 8x10 photo print with frame.
How long can I access my portfolio and share with friends and family?
One year (365 days) from date of booking.
How long before I receive my edited photos?
7-10 day turn around on all photos, unless otherwise stated. After payment received and event has concluded.
How and when do I pay?
Book us by emailing and once your date is confirmed available, we will accept your deposit and book your date. You can pay your total due during the deposit, if you prefer, or you may pay on the day of your wedding the remaining balance due (There is a 50% non refundable deposit of all events/sessions at the time of booking). You may pay your final payment before the event through an online invoice, please email if you prefer to pay the remaining balance online before the wedding date. Tips are accepted.
Can I cancel my shoot?
You may change or cancel your confirmed reservation up to 14 days before your event. Except for acts of God. Deposits are non refundable.
May we receive the unedited photos?
No we do not provide unedited photos.
Who owns the rights to all the photos/video?
You do. We do.
You own all your photos and Treasured Prints reserves the rights to use your photos for any purposes.
When you participate in a Treasured Prints booking you must agree to the disclaimer. See Disclaimer here.
Treasured Prints owns the photos and videos and can use them for any purpose. You may use the photos for your own personal purposes, including personal business purposes.